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24x7 Support Center
ECG provides business hours (7:00 am - 5:00 pm) or around-the-clock (24x7) support that allows customers to call the ECG Support Center for unlimited technical assistance.

Whether your needs are for business hours (7:00 am-5:00 pm) or around-the-clock (24x7) support, this service allows customers to call the ECG Support Center for unlimited technical phone assistance. ECG's trained and certified system engineers are experienced in evaluating your problems and working them to resolution in a timely fashion. Your calls are logged and depending on the customer-defined severity level, worked from the "level-1" all the way to our senior "level-3" system and network engineers. We don't rest until your problem is resolved and you are satisfied! Additionally, you will receive a monthly log report detailing the key information about your calls.

Our contracts are tailored to cover specific IT disciplines as well as specific vendor (hardware & software) products; both with response time levels that meet your needs. Provisions for on-site engineering assistance are also available. A Support Center agreement with ECG guarantees a customer receives priority treatment over companies who choose to utilize this service on a call-by-call basis.

Learn more about how the Enterprise Consulting Group works to provide you with top quality support...

Services:
Project Management
Open Source
ITIL Services
24x7 Support Center
Remote Monitoring & Management
Training & Education



 

Enterprise Consulting Group
14567 North Outer Forty Drive
Suite 450
St. Louis, MO 63017
Phone: (314) 205-9030